Support
Something not working, or a question the game does not answer? Write to us and a human reads it.
Email us
We answer within two business days.
Frequent questions
I bought Pro and it is not active on my new phone. What do I do?
Open the shop inside the app and tap “Restore purchase”, signed in with the same App Store or Google Play account you used to buy it. Pro is tied to that account, not to the device.
Can I get a refund?
Refunds are handled by Apple or Google, not by us: request one from your store account (App Store: reportaproblem.apple.com · Google Play: play.google.com/store/account). If the charge looks wrong, write to us and we will help you find the right path.
I changed phones and lost my progress.
Progress and the name you chose are stored only on your device, so uninstalling the app or changing phone starts the cases from scratch. There is no server copy to restore.
In which languages can I play?
Ten: English, Spanish, French, German, Italian, Portuguese, Brazilian Portuguese, Turkish, Russian and Korean. The app follows your system language and you can change it from the settings menu.
How do I report a bug or a wrong translation?
Write to us with your device model, your operating system version and a screenshot if you have one. Translation fixes usually ship in the next update.